Repairing a vehicle's bodywork is done in several steps. Obviously, the more damage there is to the autobody from an accident, the more complex and labour intensive will be the repair to the bodywork. You will find below the steps for repair of a vehicle that has had a "typical" collision.
Evaluation of Damage
Initially, an evaluator makes an estimate of damages to the autobody by calculating the costs of repairs, both for labour and for parts. Once the written estimate quotation has been made, Carrossier ProColor must obtain approval for the repair from the insurance company and the vehicle owner.
In most cases, parts are ordered before repairs begin. The estimate is given to the technician who has been assigned to repairing your vehicle. The damaged autobody parts are dismantled and a list that details all hidden damage is prepared for the customer service representative.
Revision of Estimate
The customer service representative makes changes to the estimate as the result of additional damage that was found and gets back to the insurance company. The vehicle owner will receive a communication notifying of new developments. Additional parts will often be ordered following revision of the estimate.
If damage to the car's internal structure are detected, they will be repaired on a platform.
After the vehicle is removed from the platform, repairs to the auto body metal & replacement of parts is done.
Painting / Polishing of the Autobody
All the autobody panels requiring painting and polishing are carefully prepared. The exterior finish is applied in a spray booth. The vehicle is then polished as needed to reach the original finish and texture.
The vehicle returns to the body shop to have parts reinstalled such as door handles and mouldings.
In addition to auto body repairs, it is possible that mechanical parts have been damaged. All mechanical repairs requiring the work of a specialist, such as replacing air bags, are undertaken at this point.
Washing the Bodywork
The vehicle is carefully washed inside and outside.
Quality Control of Bodywork
Each repaired section is checked to ensure that the work has been completed in compliance with the rigorous quality standards of the Carrossier ProColor network.
Follow Up with the Customer
The customer is called during the repair process to keep him informed at all times on the status of repairs and to advise him of the date when he can take possession of the vehicle.
Taking Possession of the Vehicle
The customer takes possession of his vehicle. The customer service representative gives him the documentation relating to his file such as the invoice, guarantee, etc.
Survey of Level of Satisfaction
Several days after taking possession of his vehicle, the customer will be contacted by telephone to evaluate his level of satisfaction with the repairs done, the customer service and other elements considered important for evaluation of the body shop in question.